Legal Policy Pages

Overview

Fotric offers a straightforward, hassle-free warranty process. Warranty periods vary by product model. The duration may vary by country or region. For products purchased through offline dealers, please refer to the specific after-sales warranty policies.

Products sold by Fotric as refurbished ("pre-owned") come with their own unique warranty. For more information, please visit our Refurbished Warranty page.

This limited warranty provided by the manufacturer does not affect any statutory rights you may have under applicable laws.

Standard Warranty Period

This limited warranty is provided by the entity listed in the table below ("Fotric", "we", "us") to you, the original purchaser of the products listed below (the "Product"). We warrant each product against defects in materials and workmanship under normal use.

The standard warranty period for each product in the United States is listed in the chart below. Warranty durations may vary by country, region, or for products sold through certain offline dealers. Please refer to their specific after-sales policies.

If a product is not listed in the chart, please visit the product page on our official website or the FotricDirect store on Amazon to view the exact warranty information.

30-Day Money Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. This excludes corporate purchases or bulk orders. (Note: Orders of 10 or more units of the same product are considered bulk orders.)

Holiday Returns Policy

Fotric has extended the Holiday Returns Policy for 2025. Orders purchased from Nov 10 to Dec 25 2025 are eligible for return until Jan 31, 2026 or within 30 days from receipt, whichever is later.

Product Condition Requirements

• Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
• Returns must include all original accessories.
• For orders placed under a "Buy One, Get One for $0.99" promotion, both items must be returned. If only one item is returned, the refund will equal the amount paid minus the MSRP of the $0.99 item.
• For "gift with purchase" or "spend-and-save" promotions, both the main item and the free or discounted item must be returned together. If only the main item is returned, the MSRP of the free or discounted item will be deducted from the refund.
• All returned items must be in their original packaging.

Returns that do not meet the conditions above may be rejected.

Shipping and Refund Terms

• For non-quality-related returns, the buyer is responsible for return shipping costs. A valid return receipt must also be provided.
• For non-quality-related returns, Fotric will only refund the cost of the product itself.
• For pre-order items, the 30-day return period begins on the shipping date, not the order date.

Notes

• Refund requests under the 30-day money back guarantee must be submitted within 30 days of opening a warranty claim. Refunds for non-quality issues cannot be processed after this period has passed.
• For products purchased through third-party platforms such as Amazon, Kickstarter, or through Fotric-authorized distributors and retailers, please refer to their respective return policies.
• Customers are encouraged to contact Fotric Customer Support before initiating a return to confirm whether a return is the best option for their solution.

Return Process

Once the returned item arrives at Fotric's warehouse and passes inspection, the refund process will begin.

How to Return an Item on Fotric.com

To initiate a return, please submit a return request. You will need your order number and the email address used at the time of purchase. You can start your return here: https://passport.Fotric.com/search-orders.

If you have an Fotric account, you can manage your returns directly through your order history.

If you check out as a guest and do not have an order number, you can register for an account using the same email address used during the purchase. This will allow you to access your order history and manage returns.

Canceling an Order

You can cancel your order within one hour of placing it by yourself.

If you are unable to cancel directly, please contact us at cs.eu@fotric.com or initiate a return here: https://passport.Fotric.com/search-orders.

Note: Orders that have already entered the shipping phase cannot be canceled.

How Long Does It Take to Receive a Refund?

Refunds are issued once the returned item arrives at our warehouse and passes inspection.

The refund will be credited to the original payment method used at checkout. Processing typically takes 3 to 5 business days.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Fotric are covered by a comprehensive warranty, starting from the date of purchase.

Fotric's limited warranty applies only in the country where the product was originally purchased. The warranty becomes void if the item is taken outside the country of purchase or shipped internationally from an authorized online order.

For quality-related warranty claims, replacement items will be provided as follows:

• A factory-refurbished product of equal value will be offered when available.
• If no refurbished model is available, a new item will be sent.
• If replacement is not possible or not preferred, a partial refund will be offered based on the device's usage period.

Replacement products may differ from the original item in appearance or features. They may have a lower market value due to technological updates or changes in availability. Fotric will determine the most comparable replacement product at its sole discretion.

Replacement product warranties will remain valid for the longer of the following two periods:

• The original warranty period remaining for the defective item.
• Three months from the date of replacement.

Process

• If you need to start a warranty claim, please click the button below or contact us via email. We will respond within 24 business hours.

Email: cs.eu@fotric.com

• We also recommend using the Smart Help Center to try self-troubleshooting before reaching out to our support team.

Notes

• The buyer must provide sufficient proof of purchase.
• Fotric must document the outcome of any troubleshooting steps taken by the buyer.
• The serial number of the defective item and/or clear visual evidence showing the defect is required.
• In some cases, the item may need to be returned for quality inspection.
• If Fotric requests a return of the defective item, the warranty on the replacement will be void if the wrong item is returned or if the defective item is not returned.

Valid Proof of Purchase

• The order number and original shipping address for online purchases made through Fotric.
• A sales invoice that includes the seller's name and the Fotric product.
• A dated sales receipt from an authorized Fotric reseller showing the product description and purchase price.

Note: Warranty claims for product defects must be submitted within 90 days of opening a warranty claim. We are unable to process warranty claims for any items that have exceeded either the original warranty period or the 90-day claim window—whichever period is longer.

Not Covered Under Warranty

• Normal aging or wear from regular use of products (including battery capacity reduction and changes in product color over time).
• Products without valid proof of purchase.
• Lost or stolen items.
• Products that are no longer within the warranty period.
• Non quality-related issues reported more than 30 days after purchase.
• Free products or promotional giveaways.
• Repairs or modifications performed by third parties.
• Damage caused by external factors.
• Damage resulting from misuse of the product (including but not limited to drops, exposure to extreme temperatures, liquid damage, or improper operation).
• Products purchased from unauthorized resellers.

Unauthorized Modification & Warranty Limitation

Damage or malfunction caused by unauthorized repair, disassembly, modification, or the use of non-approved parts is not covered by this Limited Warranty.

This Limited Warranty does not affect your statutory rights under applicable consumer protection laws.

Extended Warranty

Some of our products are eligible for a paid extended warranty, which allows you to extend the coverage period for up to three years. This service can be purchased separately on the product page.

This extended warranty covers:

• Mechanical and internal component issues.
• Electrical malfunctions.
• Accidental damage such as drops and spills.

Note: Please read the extended warranty terms, refund policies, and all related information carefully before making a purchase.

Worry-Free Purchase

Customers can choose to purchase Worry-Free Purchase Insurance at checkout when shopping on Fotric's official website. If the purchased item is lost, damaged, or delayed during transit, compensation may be provided, allowing customers to shop with greater peace of mind.

The Worry-Free Purchase Insurance covers delayed deliveries as well as lost or damaged packages. For full details, please refer to the insurance coverage, compensation instructions, refund conditions, and other related information available on the purchase page.

Note: If shipping insurance is applied, the Worry-Free Purchase coverage cannot be refunded separately. Duplicate refunds or reshipments will not be processed under this policy. Please read the terms, refund policy, and other applicable information carefully before making a purchase.

Fotric Is Not Liable For:

• Loss of data resulting from the use of Fotric products.
• Accidental returns made by the buyer.
• Returning personal or unrelated items.
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
• Any losses caused by misuse of the product. Compensation, if applicable, will not exceed the original purchase price of the item.

Notes

• The warranty policy may be updated based on legal requirements, internal company policies, or product revisions.
• This warranty policy applies only to products purchased through official Fotric channels. Products bought from unauthorized sellers are not covered. Fotric reserves the right to interpret and modify this policy.
• Mystery box promotions and early bird campaigns are governed by their own terms and are not eligible for the general no-questions-asked return policy.
• If return items are shipped using a prepaid label provided by Fotric, as instructed, Fotric will cover any loss or damage during transit. However, Fotric is not responsible for returns involving altered labels, incorrect items, or empty packages, and no refund will be issued in such cases.
• For non-quality-related returns, the buyer is responsible for any damage or loss during transit. Fotric does not offer refunds for items damaged in transit under non-quality-related warranty claims.

For a list of authorized dealers and distributors, please refer to the Where to Buy page.